Frequently Asked Questions
Registration and queue matters
Q: It is my first time visiting the clinic, what do i have to bring for registration?
A: No you don't have to, it is self registration.
Q: Can I book an appointment?
A: Yes. For Child Appointments, Please book online. Adults do not have to book
Q: How long do I usually have to wait?
A: Weekday wait time is generally between 30 mins to 1 hour.
Weekend wait time is generally is between 1 hour to 2 hours.
Q: When is the clinic less crowded?
A: Afternoons are generally less crowded.
Weekend mornings are the peak periods.
Treatment and Medication Matters
Q: What ailments can child massage treat?
A: Child massage is believed to be effective for many child ailments such as cold, flu, cough,fever, indigestion, colic, sinus, asthma, eczema.
It is also said to be beneficial for increasing immunity and maintaining the health as well as growth and development of the child.
Q: Can I feed my child before the massage?
A: Yes you can, but please do not feed him/her heavy meals, and kindly inform the physician or therapist beforehand.
Q: Do my child have to consult a physician for massage?
A: Yes, the physician must ascertain the condition of the child first before massage.
Q: My child has been here before, can we go for the massage without consultation?
A: No. The physician must ascertain the condition of the child first before massage.
Q: I am taking other medication. Can I also take TCM herbs or medication?
A: Please inform the physician if you are on other medication and he will advise you accordingly.
Transport Matters
Q: Is there parking around or in the building?
A: Yes there is parking in the building. The parking charges are:
$1.20 per hour Mon-Sat 8am-11pm
$3.20 per entry Sun & PH
Please park in the lots not marked in red.
Q: How do I get here by public transport?
A: You can take the train to EW8 Kembangan Mrt station, our clinic is locate 3 mins away in the building opposite the station.
Payment and Claims
Q: Can I pay with NETS/Credit Card?
A: We accept NETS, Cash, PayLah, Nets QR.
Q: Are you certified by Ministry of Health?
A: Yes. All our physicians are certified under the Traditional Chinese Medicine Practitioners Act under MOH.
Q: Can I claim for insurance or company medical benefits?
A: It depends on your insurance or company policy. Most major insurance companies now insure TCM treatments.
Please ask the counter for an official receipt for your claims.
Q: Are your Medical Certificates recognized?
A: It depends on your company or school policy on MCs issued by TCM physicians.
Please inform the physician beforehand if you require an MC.
Q: It is my first time visiting the clinic, what do i have to bring for registration?
A: No you don't have to, it is self registration.
Q: Can I book an appointment?
A: Yes. For Child Appointments, Please book online. Adults do not have to book
Q: How long do I usually have to wait?
A: Weekday wait time is generally between 30 mins to 1 hour.
Weekend wait time is generally is between 1 hour to 2 hours.
Q: When is the clinic less crowded?
A: Afternoons are generally less crowded.
Weekend mornings are the peak periods.
Treatment and Medication Matters
Q: What ailments can child massage treat?
A: Child massage is believed to be effective for many child ailments such as cold, flu, cough,fever, indigestion, colic, sinus, asthma, eczema.
It is also said to be beneficial for increasing immunity and maintaining the health as well as growth and development of the child.
Q: Can I feed my child before the massage?
A: Yes you can, but please do not feed him/her heavy meals, and kindly inform the physician or therapist beforehand.
Q: Do my child have to consult a physician for massage?
A: Yes, the physician must ascertain the condition of the child first before massage.
Q: My child has been here before, can we go for the massage without consultation?
A: No. The physician must ascertain the condition of the child first before massage.
Q: I am taking other medication. Can I also take TCM herbs or medication?
A: Please inform the physician if you are on other medication and he will advise you accordingly.
Transport Matters
Q: Is there parking around or in the building?
A: Yes there is parking in the building. The parking charges are:
$1.20 per hour Mon-Sat 8am-11pm
$3.20 per entry Sun & PH
Please park in the lots not marked in red.
Q: How do I get here by public transport?
A: You can take the train to EW8 Kembangan Mrt station, our clinic is locate 3 mins away in the building opposite the station.
Payment and Claims
Q: Can I pay with NETS/Credit Card?
A: We accept NETS, Cash, PayLah, Nets QR.
Q: Are you certified by Ministry of Health?
A: Yes. All our physicians are certified under the Traditional Chinese Medicine Practitioners Act under MOH.
Q: Can I claim for insurance or company medical benefits?
A: It depends on your insurance or company policy. Most major insurance companies now insure TCM treatments.
Please ask the counter for an official receipt for your claims.
Q: Are your Medical Certificates recognized?
A: It depends on your company or school policy on MCs issued by TCM physicians.
Please inform the physician beforehand if you require an MC.
